Shipping & Returns

Shipping Information

We strive to prepare all in-stock orders for shipment within 1 business day, although delays can happen.  Once the order is shipped, the delivery standards depends on where it is going and what service is used.  See below for specific shipping information to:  USA | Canada | International.

All items ship from our Kelowna, BC location in Canada.  Most items are shipped by CanadaPost.  You may request special services, such as FedEx or UPS, and we'll get you an quote before you place your order.

For any promotional flat-rate shipping offers, we reserve the right to select whatever carrier and service we wish and there may be no tracking information supplied and no promised delivery time.  In most cases, the promotional shipping service will be CanadaPost Small Packets Air service.  We also reserve the right to cancel and refund an order if the difference between the actual shipping costs and promotional shipping price is too great, if the customer doesn't wish to pay the difference.  This should only happen in some cases when an unforseen combination of items are ordered at the same time. Note: Promotional flat-rate shipping does not apply to wholesale discounted orders (ie. any order where entering a higher number of units produces a lower per-unit price).

All items are shipped to the address you provide as your SHIPPING ADDRESS so please be sure it is correct before completing your order.  We cannot be responsible for items shipped to the wrong address due to mistaken entry by the customer.

Shipping to the USA:  We primarily ship using Canada Postal Services to the United States and that is what you'll see quoted during checkout.  These shipments arrive via your national USPS the same as a domestic Priority Parcel item would.  Anything shipped by air (including Small Packets Air, and XpressPost services) usually arrives in one week from the date it leaves, and anything shipped by ground (including Small Packets Surface and Expedited services) can take 2 to 3 weeks but typically they arrive in under 2 weeks.  Please note that "Small Packets" services have no tracking but are very reliable.  We are located in British Columbia, just north of Washington state so you can expect slightly faster service to states in the Northwestern region and slightly slower to the south and east.  For faster service, we can use FedEx or UPS but it can be very expensive (often $50 to $70 or more - it varies wildly by weight).  We can't quote these services online so please contact us for personal service.

Shipping within Canada  We use Canada Post exclusively for domestic shipments.  If you need something overnight, we can use FedEx but there will be an additional handling fee on top of their more expensive base costs.  XpressPost will arrive virtually anywhere in Canada in 3 days or less (2 days west of Manitoba).  All items shipped in Canada come fully insured and with tracking (unless otherwise stated).  Please note that it really is less expensive for us to ship something to Zimbabwe than it is within our own country - we charge only the actual CanadaPost rates and this is beyond our control.  The reason is that there is no domestic equivalent of the "Small Packets" service, which is what allows us to send items abroad cheaper.  PLEASE complain to CanadaPost if you find the shipping rates too high!  No really... please do!  Its the only chance we have of getting them to be reasonable.

Shipping Overseas:  We will ship worldwide*.  Typically, we ship using CanadaPost small packets service as it is inexpensive and reliable.  However, it can be very slow and has no tracking service or insurance and is not available on larger items.  If you need an item faster, or require tracking, please contact us directly for personal service.

* We reserve the right to cancel any order if our credit card processor issues a "high fraud incidence" warning for your area.

Returns

As a general policy, SmartieParts does not accept returns for non-defective merchandise.  For niche market merchandise such as we sell, it is impractical to have a Wal-mart-esque, all-encompassing returns policy.  With that said, we don't want you to feel stuck either.  Of course, if the product is DOA or defective we'll take care of it.  If it just isn't what you expected, please contact us to discuss your concerns.  If your product is defective, please refer to our warranty page.